Got questions? We have answers.

Got questions? We have answers.

How do I refill a prescription?

We ask you to contact your pharmacy for any refill requests. They will then contact us if a refill authorization or a prior authorization is needed. Please allow 48 hours for all refill requests.

Can I call after hours for emergencies?

If you have a medical emergency please call 911 immediately. Otherwise, you may call during regular office hours. Prescription refill requests are not considered medical emergencies and must be called in during regular office hours. If you need to reach a provider outside of normal business hours please call the Physicians Exchange at 563-328-5192.

What is the policy regarding missed, cancelled or rescheduled appointments?

We kindly request you provide 24 hours advance notice if you need to cancel or reschedule an appointment. Depending on the type of appointment, there may be a $25 – $50 cancellation fee. Patients who habitually miss, cancel or reschedule their appointments compromise their care and health outcomes.

What if I need a form completed?

Forms such as FMLA, driver’s license and diabetic shoe forms will be completed by your provider. There will be a charge of $10.00 to $25.00 depending on the form. We ask that you allow 3-5 days for the forms to be completed. Please note that a form cannot be completed if you have not been in the office in more than 3 months so an appointment with a provider may be necessary in order for us to complete the form.

Can I review my diagnostic and laboratory results by phone?

It is not our policy to review test results over the phone. Endocrine care is more than simply knowing if your laboratory results fall into a lab-defined reference range. Optimal care requires face-to-face interaction between a patient and health care provider

Why are follow up visits important?

Endocrinology is a specialty that treats chronic medical conditions. The chronic nature of these disorders necessitates periodic clinical reassessment to ensure that treatment goals are being attained and optimal care provided. This also helps us monitor our patients for potential side-effects of therapy and any complications arising from the underlying disease state. The evolving nature of medicine is personalized care, and rather than having a ‘one-size-fits-all’ approach to your treatment, your follow up visit allows us to create a care plan based on your individual needs.

What do I bring with me when I return for follow up visits?

Please bring a list of current medications and current insurance cards with you to each visit. Your follow up appointment is also the best time to bring re-fill requests for your endocrine medications that we prescribe. If you have diabetes, please bring your blood sugar record with you to each visit. If you are on an insulin pump or have a personal sensor please plan to arrive 15 minutes before your appointment to allow our staff time to download your information for the provider.

Do I have a copay?

If you have a copay for services please come prepared to pay this at each visit. We accept cash, checks and credit cards. If you have a past due balance you are expected to pay that before services are rendered. If necessary, we will be happy to discuss payment plans with you.